Managed Operations
Program & Project Operations
Design, document, and coordinate programs and initiatives, from intake and calendars to reporting and procedures.
The problem
What gets in the way
New and growing programs often run on people's memory. Intake, attendance, schedules, and reporting live in different places, and the program becomes hard to explain, hard to hand off, and hard to report on.
What we can do
Relevant capabilities
- Program planning and development
- Project timelines and milestone tracking
- Participant intake and enrollment processes
- Program calendars
- Attendance and participation tracking
- Contractor and instructor coordination
- Stakeholder communications
- Program reporting
- Standard operating procedures
- Program evaluation frameworks
- Training documentation
- Operational dashboards
Practical deliverables
What you receive
- A mapped process from intake to exit
- Standard operating procedures and checklists
- Intake forms, tracking sheets, and records templates
- A program calendar and milestone tracker
- Reporting templates for funders and boards
- Training documentation for staff and volunteers
Engagement options
How we can work together
- Monthly program support
- Program implementation project
- Fractional program operations
FAQ
Common questions
Can you build a program from scratch?
Yes. A typical project starts by mapping how participants move through the program, then documents the procedures, records, and reporting the program needs.
Do you run the program day to day?
That depends on the engagement. Some clients want a designed and documented program their own team runs. Others want ongoing operational support.
Interested in program & project operations?
Tell us what you need and we'll suggest a next step.